Returns and Warranty
At Studio Diane Nicole we strive to create and provide quality jewelry that is unique,and a pleasure to own. We hold our customers with the highest regard, and our success is due not only to our funky jewelry, but also to our attention to customer service. If, for any reason, you are not happy with your purchase, you may return it by following these guidelines:
- An authorization code must accompany returns. Please contact Studio Diane Nicole to obtain authorization code, which must be written on the original invoice and returned with the goods.
- Original Invoice. A copy of the original invoice, with a description of the problem must accompany all returns, as well as a valid authorization code.
- Authorization Code Duration. The customer'sauthorization code is valid for 15 calendar days from the date issued. If goods are not received within 15 days, the authorization code will be cancelled. Any goods shipped as advance replacement will be billed at the same rate as the original purchase, plus freight charges.
- Restrictions. Product returns must be: 1) In original condition, as shipped from Studio Diane Nicole, with no excessive wear and tear; 2) have a valid authorization code; 3) received by Studio Diane Nicole prior to the authorization code expiration date of 15 calendar days from the date issued.
- Warranty Procedure. Studio Diane Nicole will, at the company's option, repair or replace the product in a timely manner.
- Refund Policy. Studio Diane Nicole maintains a 30-day refund policy. Customer may return goods for a refund if Studio Diane Nicole is notified within 30 days of invoice date. Shipping charges are not refunded.
- Custom creations: No refunds will be issued for custom created items, or embossed or monogrammed items, unless there has been an error made by Studio Diane Nicole.
- Damaged Goods. Studio Diane Nicole is not responsible for damages incurred in transit. It is the customer's responsibility to inspect shipment, and to note any obvious damage with the driver. In the event of damaged goods, the customer should immediately contact the freight carrier to place a damage claim.